Online Order Policy
SHOPPING FOR TEQUILA & FULFILLMENT OF ORDERS
Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party distributor.
El Perro Grande Tequila markets its tequila on its website and can only sell directly to zip codes that our 3rd party distributor is legally allowed to ship to. To find out if your zip code qualifies, please visit epgrandetequila.com and enter your zip code for verification.
El Perro Grande Tequila does not sell, offer to sell or solicit sales of alcohol for retail purposes through epgrandetequila.com. If you are interested in purchasing for retail purposes, please contact info@epgrandetequila.com for more details. El Perro Grande Tequila’s website service enables you to search online for tequila available for sale to consumers by our 3rd party licensed alcohol distributor. Through this website, you learn about our tequila, including its price. The offer to purchase tequila ultimately is from the Distributor. If you decide to purchase tequila, you make the payment to El Perro Grande Tequila and the Distributor fulfills your order, including the delivery of the purchased tequila. This arrangement is not meant to facilitate any improper furnishing of inducements by any manufacturer, importer, supplier, wholesaler, or distributor of tequila to any retailer of alcoholic beverages or to facilitate any improper exclusionary practices by any alcohol beverage licensee. This service may be limited or not available at all in some places due to local law or other restrictions.
WHERE WE SHIP TO
We ship a select group of zip codes in the following states: AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, MD, MN, MO, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, TX, VA, WA, WI. We abide by every state & city’s liquor distribution laws, be advised some zip codes in the listed state above will not qualify for distribution.
NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!
Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your tequila during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location.
Tequila will not be delivered to a visibly intoxicated person.
SHIPPING TIMEFRAME & TRACKING
It is our goal to fulfill and ship all orders within 1-3 business days after an order is placed. Fulfillment time depends on what time of day the order is placed and what day the order is placed on. Customers will be notified if product out-of-stock issues or other issues like weather may cause delays in shipment.
When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.
Orders are shipped from fulfillment centers in CT, NY, NJ, MA, DC, IL, FL, and CA, and generally take 1-7 days for delivery when shipped ground. Orders to OK and TX may take slightly longer, due to the use of local carriers in those states.
If it has been more than three business days and you have not received a tracking email, please contact orders@epgrandetequila.com for assistance.
We recommend that customers on the West Coast place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.
SHIPPING CARRIERS
El Perro Grande Tequila assumes no liability for tequila damaged due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the tequila upon delivery. The most frequent cause of damaged tequila is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.
CUSTOMER SERVICE AND RETURN POLICY
TEQUILA PRODUCTS
If you are not satisfied with your tequila product order, please contact orders@epgrandetequila.com to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.
We are happy to accept returns or re-send bottles for orders that meet one or more of the following conditions:
· We sent the wrong tequila. In this instance we will have you ship us the incorrect items and we will send the correct items upon receipt.
· Bottles shipped and received under standard shipping methods arrive broken, leaking, or otherwise damaged beyond drinkability. We will ship our replacements upon confirmation of damage.
· PLEASE NOTE: If bottles arrive visibly damaged, please contact us within three days of the shipment’s arrival to explain the issue.
We unfortunately are unable to accept returns for tequila product orders that meet the following conditions:
· Damage or delays caused by failed delivery attempts through no fault of the shipper.
· You don’t like the tequila.
· You received the tequila as a gift.
· You bought too much tequila.
If you need to return a bottle, please keep the items in as close to the condition in which you received it as possible. This includes opened bottles. Doing this helps us better evaluate potential flaws in the tequila or packaging.
In the event that we ask that you return items back to us, we will create and send a shipping label with our address to you so you may ship the tequila back to us free of charge.
Upon receipt of a returned flawed, damaged or incorrect bottle of tequila, we will send a replacement bottle to you free of charge or place a credit on your account in the amount of the returned tequila.
We will accept qualified returns for tequila products within 60-days of delivery. After that point, we cannot accept returns because we are unable to verify that tequila has been stored properly.
We evaluate all customer service issues on an individual basis and we reserve the right to accept or deny any request that we deem to be an exception to the standards outlined above.
· We sent the wrong tequila. In this instance we will have you ship us the incorrect items and we will send the correct items upon receipt.
· Bottles shipped and received under standard shipping methods arrive broken, leaking, or otherwise damaged beyond drinkability. We will ship our replacements upon confirmation of damage.
· PLEASE NOTE: If bottles arrive visibly damaged, please contact us within three days of the shipment’s arrival to explain the issue.
We unfortunately are unable to accept returns for tequila product orders that meet the following conditions:
· Damage or delays caused by failed delivery attempts through no fault of the shipper.
· You don’t like the tequila.
· You received the tequila as a gift.
· You bought too much tequila.
If you need to return a bottle, please keep the items in as close to the condition in which you received it as possible. This includes opened bottles. Doing this helps us better evaluate potential flaws in the tequila or packaging.
In the event that we ask that you return items back to us, we will create and send a shipping label with our address to you so you may ship the tequila back to us free of charge.
Upon receipt of a returned flawed, damaged or incorrect bottle of tequila, we will send a replacement bottle to you free of charge or place a credit on your account in the amount of the returned tequila.
We will accept qualified returns for tequila products within 60-days of delivery. After that point, we cannot accept returns because we are unable to verify that tequila has been stored properly.
We evaluate all customer service issues on an individual basis and we reserve the right to accept or deny any request that we deem to be an exception to the standards outlined above.
MERCHANDISE PRODUCTS
All merchandise products are final sale. We do not accept returns or exchanges for any of our merchandise products.
